By using this website, you agree to the terms and conditions that follow, please visit this page often as Custom Box Packagings has the right to make needed amendments without notice.

Copy Right Notice:

Please note that all the data, text, images, photographs, and illustrations that you see on this website are the sole property of Custom Box Packagings, they can only be modified or copied without the consent of Custom Box Packagings.

Refund Policy:

We do not have a refund policy at Custom Box Packagings however, if you have been delivered with a product that is not up to your specifications or is defective, a claim can be registered within 3 days of the delivery. The products should not have been tampered with and must be sent back the way they arrived. After 3 days of delivery, the item does not qualify for a refund, and cannot be entertained for one.

Payment, Order Placement & Cancellations:

All prices provided by our customer service team will be in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping, and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.

As a part of order placement, we require the customers of our website to approve the proof of the electronic file of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to press.

Once a print job has been approved by the customer and sent to press on or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4 hours after approval of the proof to cancel your order.

Such cancellation will carry a charge of $60 of the total order amount before the order is canceled. You may also cancel orders after approving the job for printing within the 12-hour time limit. Such cancellation will carry a charge of 15% of the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.

We do not guarantee that your order will be canceled beyond the 4-hour time limit. In case of order cancellation after the 12-hour time limit, then 25% of the total order amount will be charged to cover the printing expense.

No liability for Errors:

Custom Box Packagings will not be responsible for errors caused by the following: Grammatical Errors, Missing Fonts, Die Lines, Crop Marks, or Overprinting. In terms of the responsibilities that Custom Box Packagings takes in terms of printing and packaging, the print, design, consistency, and quality of the product including service, Custom Box Packagings safeguards, and guarantees precision.

 Gang Printing

Custom Box Packagings does not use gang printing for most printing products. At times and based on the requirements of our individual website user and customer, we may choose printing method that best suited for a particular print item or items.

Overruns/Underruns

We will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under-run, we will bill for the actual quantity delivered. We follow the generally accepted trade practice of delivering plus or minus 5% of the ordered quantity.

Production Speed, Shipping, and Delivery:

Production speed and printing turnaround time start after your artwork/files have been uploaded, reviewed, and accepted by our Prepress department, you have approved the press-ready proof (whether an electronic file or hard copy) and a full payment including shipping and handling fees has been made. During the order placement process on our website, you have the ability to select production speed which indicates the number of business days required for printing your order and making it ready for turnover to the shipping company for shipment.

We make all efforts to print and ship your orders in a timely manner. In no case shall  Custom Box Packagings  be liable for any consequential damages resulting from any delay in shipment or delivery. You agree not to hold Custom Box Packagings liable for delays in shipments caused by bad weather, shipping company delays, customs issues, or any other circumstances beyond our direct control. In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be canceled due to delays in the printing process.

You agree to pay all customs duties and fees on goods that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.

Changes to our Website and Terms and Conditions

We reserve the right to amend any portion of our website and/or Terms and Conditions at any time with or without notice to the users and customers of our website. The changes to our website will become part of our website and the new Terms of Service will be posted on our website and will be effective immediately. Your continuous use of our website after such changes are posted will constitute your agreement to such changes.

Please contact us via email info@customboxpackagings.com for further questions and queries.